جغرافیا و برنامه ریزی منطقه‌ای

جغرافیا و برنامه ریزی منطقه‌ای

طراحی و ارائه مدل شیفتگی توریست با تأکید بر پیشایندها و پیامدها

نوع مقاله : مقاله های برگرفته از رساله و پایان نامه

نویسندگان
1 دانشجوی دکتری مدیریت بازاریابی، دانشگاه آزاد اسلامی، واحد تبریز، تبریز، یران.
2 دانشیار گروه مدیریت بازرگانی، واحد تبریز، دانشگاه آزاد اسلامی، تبریز، ایران (نویسنده مسئول)
3 استادیار گروه مدیریت، دانشکده مدیریت، واحد تبریز، دانشگاه آزاد اسلامی، تبریز، ایران.
4 استاد و عضو هیئت علمی دانشگاه تبریز، تبریز، آذربایجان شرقی، ایران.
10.22034/jgeoq.2024.486668.4164
چکیده
پژوهش حاضر با هدف ارائه مدلی برای شیفتگی توریست با تأکید بر پیشایندها و پیامدهای آن انجام شده است. روش تحقیق توصیفی از نوع پیمایشی می باشد. جامعه آماری تحقیق شامل گردشگران ایرانی می باشد که در سال 98 و 99 حداقل یک بار تجربه مسافرت خارج از کشور (ترکیه، مالزی، دبی، گرجستان، ارمنستان و آذربایجان) را داشته‌اند. با استفاده از روش نمونه گیری در دسترس 450 نفر جهت مطالعه انتخاب شدند. برای گردآوری داده های پژوهش از پرسشنامه محقق ساخته بر اساس مبانی نظری و پیشنه تجربی مرتبط استفاده شد. روایی پرسشنامه از طریق نظر متخصصان، تحلیل عاملی مرتبه دوم و پایایی پرسشنامه از طریق ضریب آلفای کرونباخ، پایایی مرکب(CR) و متوسط واریانس تبیین شده(AVE) مورد تایید قرار گرفت، داده های تحقیق از طریق ضریب همبستگی پیرسون و مدل معادلات ساختاری با استفاده از نرم افزارهای آماری Amos, SPSS تحلیل شدند. نتایج نشان داد که پیشایندهای شیفتگی توریست شامل هویت مقصد، تجربه توریست و تصویر درک شده می باشد که تأثیر مثبت و معنی داری بر شیفتگی توریست داشتند، پیامدهای شیفتگی توریست شامل اعتماد توریست، وفاداری توریست، هم آفرینی، تولید محتوا و تبلیغات شفاهی می باشد که تأثیر پذیر مثبت و معنی داری از شیفتگی توریست دارند.
کلیدواژه‌ها

عنوان مقاله English

Designing and providing model of tourist fascination with emphasis on antecedents and consequences

نویسندگان English

saghar farhanghi taheri 1
samad aali 2
Morteza Mahmudzadeh 3
Hossein Bivarani 4
1 PhD student in Marketing Management, Islamic Azad University, Tabriz Branch, Tabriz, Iran.
2 Associate professor, Department of Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran (Corresponding author)
3 Assistant Professor, Department of Management, Faculty of Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran.
4 Professor and faculty member of Tabriz University, Tabriz, East Azerbaijan, Iran.
چکیده English

The present study aims to provide a model for tourist fascination with emphasis on its antecedents and consequences. Descriptive research method from is a type of survey. Statistical population of research Includes Iranian tourists in 2019 and 2020 in least Once the experience of traveling abroad (Turkey, Malaysia, Dubai, Georgia, Armenia and Azerbaijan) Have. Using available sampling method, 450 people were selected for the study. To collect research data from Researcher-maden questionnaire. Based on theoretical foundations and Experimental background related used. Validity of the questionnaire through the opinion of experts, Second-order factor analysis And reliability of the questionnaire through Cronbach's alpha coefficient, Composite reliability (CR) and Mean explained variance (AVE) Confirmed, research data were analyzed using Pearson correlation coefficient and structural equation modeling using Amos and SPSS statistical software analyzed. The results showed that the antecedents of tourist fascination Includes destination identity, tourist experience and perceived image They had a positive and significant effect on tourist fascination, Consequences of tourist fascination include tourist trust, tourist loyalty, co-creation, content production and word of mouth is Which have a positive and significant effect on tourist fascination.

کلیدواژه‌ها English

tourist fascination
tourism
antecedents
consequences
Ahn, J., & Back, K. J. (2018). Antecedents and consequences of customer brand engagement in integrated resorts. International Journal of Hospitality Management. 75, 144–152.
Allman, H.R.(2017). The student author and the program of study committee are solely responsible for the content of this dissertation. The Graduate College will ensure this dissertation is globally accessible and will not permit alterations after a degree is conferred.
Bergel, M., & Brock, C. (2019). Visitors’ loyalty and price perceptions: The role of customer engagement. The Service Industries Journal,14, 1–15.
Brodie, R. J., Ilić, A., Jurić, B., & Hollebeek, L. D. (2013). Consumer engagement in a virtual brand community: An exploratory analysis. Journal of Business Research, 66(1), 105–114.
Chen, T., Drennan, J., Andrews, L., & Hollebeek, L. (2018). User experience sharing: Understanding customer initiation of value co-creation in online communities. European Journal of Marketing, 52(5/6), 1154-1184.
Chen, Y.C., Shang, P.A., & Li, M.J.(2014). The effects of perceived relevance of travel blogs’ content on the behavioral intention to visit a tourist destination. Computers in Human Behavior, 30: 787-199.
Choi, H., & Kandampully, J. (2018). The effect of atmosphere on customer engagement in upscale hotels: An application of SOR paradigm. International Journal of Hospitality Management, 77, 40-50.
Dessart, L. (2017). Social media engagement: A model of antecedents and relational outcomes. Journal of Marketing Management, 33(5-6), 375–399.
El-Manstrly, D., Ali, F., & Line, N.(2021). Severe service failures and online vindictive word of mouth: The effect of coping strategies. International Journal of Hospitality Management, 95, 452-463.
Filieri, R., & McLeay, F.(2015). Why do travelers trust Trip Advisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth. Tourism Management, 51: 1-14.
Fornell, C., & Larcker, D. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
Harmeling, C. M., Moett, J. W., Arnold, M. J. & Carlson, B. D. (2017). Toward a theory of customer engagement marketing. Journal of the Academy of Marketing Science, 45(3), 312–335.
Hernández-Méndez, H., & Muñoz-Leiva, F. (2015). What type of online advertising is most effective for eTourism 2.0? . An eye tracking study based on the characteristics of tourists, 50, 618-625.
Hollebeek, L. D., Andreassen, T., Smith, D., Grönquist, D., Karahasanovic, A., & Marquez, A. (2018). Epilogue - service innovation actor engagement: An integrative model. Journal of Services Marketing, 32(1), 95–100.
Hollebeek, L. D., Glynn, M. S. & Brodie, R. J. (2014). Consumer brand engagement in social media: Conceptualization, scale development and validation. Journal of Interactive Marketing, 28(2(149–165.
Hollebeek, L. D., Shrivastava, R. K., & Chen, T. (2019). S-D logic–informed customer engagement: Integrative framework, revised fundamental propositions, and application to CRM. Journal of the Academy of Marketing Science, 47(3), 161–185.
IBEF. (2017). Tourism and hospitality industry in India. Ministry of tourism, department of Industrial Policy and Promotion (DIPP), Government of India.
Ingram, C., Caruana, R., & McCabe, S. (2017). PARTicipative inquiry for tourist experience. Annals of Tourism Research, 65, 13–24.
Islam, J. U., & Rahman, Z. (2017). The impact of online brand community characteristics on customer engagement: An application of stimulus-organism-response paradigm. Telematics and Informatics, 34(4), 96–109.
Islam, J. U., Rahman, Z., & Hollebeek, L. D. (2017). Personality factors as predictors of online consumer engagement: An empirical investigation. Marketing Intelligence & Planning, 35(4), 510–528.
Islam, J. U., Rahman, Z., & Hollebeek, L. D. (2018). Consumer engagement in online brand communities: A solicitation of congruity theory. Internet Research, 28(1), 23–45.
Joo, D., Woosnam, K.M., Lee, S. & Ki Lee, C.(2020). Destination loyalty as explained through self-congruity, emotional solidarity, and travel satisfaction. Journal of Hospitality and Tourism Management, 45, 338-347.
Kesgin, M., & Murthy, R. S. (2018). Consumer engagement: The role of social currency in online reviews. The Service Industries Journal, 26, 1–28.
Kline, R. B. (2005). Principles and Practice of Structural Equation Modelling,2nd ed, New York: The Guilford Press.
Li, F., Wen, J., & Ying, T.(2017). The influence of crisis on tourists’ perceived destination image and revisit intention: An exploratory study of Chinese tourists to North Korea. Journal of Destination Marketing & Management, 9, 104-111.
Liu, C.R., Wang, Y.C., Huang, W., & Chen, S.P.(2017). Destination fascination: Conceptualization and scale development. Tourism Management, 63, 255-267.
Liu, J., & Jo, M.(2020). Value co-creation behaviors and hotel loyalty program member satisfaction based on engagement and involvement: Moderating effect of company support. Journal of Hospitality and Tourism Management, 43, 23-31.
Loureiro, S. M. C., & Sarmento, E. M. (2018). Place attachment and tourist engagement of major visitor attractions in Lisbon. Tourism and Hospitality Research, 18(1), 110–127.
Palmatier, R. W., Kumar, V., & Harmeling, C. M. (2018). Customer engagement marketing. Springer.
Ragb, H., Mahrous, A.A., & Ghoneim, A.(2020). A proposed measurement scale for mixed-images destinations and its interrelationships with destination loyalty and travel experience. Tourism Management Perspectives, 35, 100-123.
Rather, R. A. (2017). Investigating the impact of customer brand identification on hospitality brand loyalty: A social identity perspective. Journal of Hospitality Marketing & Management, 27(5), 487–513.
Rather, R. A. (2018). Exploring customers’ attitudes towards the hospitality brands in India: A social identity perspective. In the branding of tourist destinations: Theoretical and empirical insights) pp. 211–235). Bingley: Emerald Publishing Limited..
Rather, R. A., Linda, D., Hollebeek, D., & Jamid, U. I. (2019). Tourismbased customer engagement: the construct, antecedents, and consequences. The Service Industries Journal, 24,412-421.
Romero, J., & Okazaki, S. (2015). Exploring customer engagement behavior: Construct proposal and its antecedents. 2nd international Symposium on Partial Least Squares Path Modeling (pp. 1–12).
Sarker, M. M., Mohd-Any, A. A., & Kamarulzaman, Y. (2019). Conceptualising consumer-based service brand equity (CBSBE) and direct service experience in the airline sector. Journal of Hospitality and Tourism Management, 38, 39–48.
Sharma, J., & Rather, R. A. (2016). The role of customer engagement in ensuring sustainable ment in hospitality sector. International Journal of Hospitality & Tourism Systems, 9(1), 33-43.
Shen, H., Li, X., & Zhang, Y.(2018). A Study on Brand Equity of Online Tourism Enterprises Based on User Value Co-Creation. Advances in Hospitality and Leisure,14,111-130.
So, K. K. F., King, C., & Sparks, B. (2012). Customer engagement with tourism brands scale development and validation. Journal of Hospitality & Tourism Research, 38(3), 304–329.
So, K. K. F., King, C., Sparks, B. & Wang, Y. (2014). The role of customer engagement in building consumer loyalty to tourism brands. Journal of Travel Research, 55(1), 64–78.
Stylidis, D., Woosnam, K., & Ivkov, M.(2020). Tourists’ emotional solidarity with residents: A segmentation analysis and its links to destination image and loyalty. Journal of Destination Marketing & Management, 17: 101-113.
Su, Hsu, M. K., & Swanson, S. (2017). The eect of tourist relationship perception on destination loyalty at a world heritage site in China: The mediating role of overall destination satisfaction and trust. Journal of Hospitality & Tourism Research, 41(2), 180–210.
Tavitiyaman, P.,Qu, H., & Lam, C.W.(2021). The influence of smart tourism applications on perceived destination image and behavioral intention: The moderating role of information search behavior. Journal of Hospitality and Tourism Management, 46: 479-487.
Van Tonder, E., & Petzer, D. J. (2018). The interrelationships between relationship marketing constructs and customer engagement dimensions. The Service Industries Journal, 21,1–26.
Vargo, S. L., & Lusch, R. F. (2016). Service-dominant logic 2025. International Journal of Research Marketing, 34(1), 46–67.
Vivek, S.D., Beatty, S.E., & Dalela, V. (2014). A generalized multidimensional scale for measuring customer engagement. Journal of Marketing Theory and Practice, 22(4), 401–420.
Wang, Y.C., Liu, C.R., & Huang, W.S. (2019). Destination Fascination and Destination Loyalty: Subjective Well-Being and Destination Attachment as Mediators. Journal of Travel Research, 12,1- 14.
Yousaf, S., & Fan, X.(2020). Copysites / duplitectures as tourist attractions: An exploratory study on experiences of Chinese tourists at replicas of foreign architectural landmarks in China. Tourism Management, 81, 104-115.
Zatori, A., Smith, M.K., & Puczko, L.(2018). Experience-involvement, memorability and authenticity: The service provider's effect on tourist experience. Tourism Management, 67: 111-126.
Zou, Y., Meng, F., & Li, Q.(2020). Chinese diaspora tourists' emotional experiences and ancestral hometown attachment. Tourism Management Perspectives, 37(1), 101-114.